LORI J. OLSON, PMHNP
Providing psychiatric/mental health, therapeutic evaluation and treatment for children, adolescents and adults.
P: 503.224.6446
BILLING INFORMATION
Metropolitan Health Providers Billings Service (MHPBS) provides billing services for Lori and can be reached at (503) 249-0181 for changes to your insurance, address, phone number and/or questions regarding billing related issues.
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MHPBS is provided as a courtesy. The Patient is solely responsible for managing their insurance. MHPBS is only there to assist with billing questions. It is very important to keep your billing information up to date with both Lori and MHPBS (i.e.: current address, phone number and insurance data). Insurance co-pays are due at time of your appointment. Visa and MasterCard are accepted. Insurance cannot be billed for missed appointments or late cancels.
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Billing statements are only sent out when there is a balance owed on your account. You may request a statement directly through MHPBS at any time. There is a $10.00/month re-billing fee for outstanding balances owed by the Patient. For outstanding balances not addressed in a timely manner and after multiple attempts to inform you have failed, your account will be sent to collections. All further action regarding this issue will need to be addressed directly with the collection agency. Insurance may not cover all types of treatment and it is the Patient's responsibility to verify benefits (i.e.: some insurance require pre-authorization).
OFFICE INFORMATION
FOR EMERGENCIES: In the event of an emergency, Lori can be paged by calling (503) 224-6446, leaving a message, pressing "1" after the message and following the prompts to send it urgently. In the event that Lori is unable to answer, please go to your nearest emergency room or call your county crisis line. Non-emergency messages should be left on Lori's office voicemail. Please note Lori's practice is not a crisis clinic.
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CANCELLATION POLICY: It is required that a Patient give at least 24-hours notice to Lori if cancelling their appointment. There is a missed appointment fee and cancellation fee with less then 24-hours notice. Appointments are set aside specifically for each Patient and giving less than the required notice does not allow anyone else to utilize that time slot. Insurance cannot be billed for missed appointments, therefore the Patient will be billed directly. During inclement weather, Lori will leave an outgoing message on her voicemail indicating any office closures. Lori's cancellation policy is flexible during inclement weather.
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MEDICATION: Medication refills can take up to 5 days. Stimulant medication prescriptions for ADHD must be provided each month and cannot be written for refill. Please plan accordingly. Medication refill requests are honored for Current Patients only. Patients who are considered a "Current Patient" are those who are seen at least every six months.
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PRIVACY: Teenagers, 14 years and older, have a legal right to confidentiality.
NEW PATIENT FORMS
Here you will find necessary patient documents.
Please be sure to complete forms prior to your appointment.